TRAINING :

» Training Room & Capacity

      » 2 Training Rooms; i.e. 40 seats, single shift.

      » Seat Ratio - 1 Training seat for every 9 production  seats.

      » Fully equipped with state of the art Audio, Visual and Multimedia facilities.

» Trainers

      » Onsite - Qualified Trainers.

      » Overseas Training at client site - as required.

      » Tele, Video & Web Conferencing - Training .

TRAINING PROCESS

Class Room Training » Telephone Etiquette » Professional Tele-selling Skills » Quality Parameters » Culture/Accent » Process Training » System Training » Evaluation Process

Nesting Process » Mentor/Men tee » Call Monitoring » Feedback from Quality Dept. & Operations » Performance Report & Review » Performance EnhancementTraining (PET) for low performers

» Written Test which includes - County Abvs., Telephonic Skills, Quality standards, System Test, Product Knowledge
Pass Percentage - 90%

» Role Play Evaluation which includes -

» Pronunciation and fluency in the language

» Understanding of the campaign

» Service Skills

» Voice Projection

PROCESS :

Our Current Expertise

» Telesales :

» Telecommunication Products (Mobile & Land line).

» Acquisition Campaigns

» Direct Broadcasting Satellite.

» Appointment setting.

» Lead Generation (B2B & B2C).

» Collections.

 

Shah Consultants Unlimited 2985 Drew Rd Unit # 217 (Airport Rd/ Drew Rd). Mississauga, Ontario L4T 0A1, Canada. Phone # 001 905 672 9777 Fax # 001 905 672 2999

©2009 Shah Consultants Unlimited