Broadway Brands Contact Center can create valuable relationships between our clients, their customers and their employees by bringing together world-class resources, software, and expertise.
It's the first rule of business : "Take care of your customers or your competitors will."
The Right People, Processes and Technologies for Every Need
INTRODUCTION :
Broadway specializes in customer support, qualified outbound programs, and inbound direct response by phone and web. Broadway is an inbound and outbound call center that specializes in business-to-business telemarketing and call center outsourcing engagements. Broadway targets to be a leading business process outsourcing (BPO) company. Our telemarketing expertise ranges from inbound telemarketing, inbound customer service, E-care and Internet order processing to outbound telemarketing, which includes telemarketing lead generation, product sales, membership renewals, market research, web design and telemarketing lists
VISION :
"To be recognized as a leading global BPO player and to enable our customers to gain a competitive advantage by harnessing the power of emerging technologies to support new business paradigms."
GOALS :
» To provide accurate & quality services to our clients.
» To deliver competitive turnaround times.
» To maintain two-way communication.
» To maintain high ethical standards.
» To upgrade/adapt to the changing market/customer requirements and needs.
